ePLDT launches full-spectrum Managed IT Services for holistic management of enterprise IT infrastructure
Industry-leading enabler of digital solutions ePLDT Inc. introduces its newest ICT offering, Managed IT Services, to help mitigate potential sources of system downtime in the modern business world and allow enterprises to shift their time and focus on core operations and critical business imperatives. In the PLDT Enterprise’s Connected Survey Report, it was ascertained that almost 90% of companies in the Philippines had experienced incidents of system downtime within the last 18 months. About 43% of hardware failures stemmed from mechanical or internal failure, while 36% were due to lack of IT infrastructure maintenance. ePLDT's Managed Operations Center (MOC) adheres to global standard processes in IT Service Management and is operated by subject-matter experts in critical IT infrastructure operations